Adapter, Payment and Shipping Information

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We use PayPal for our online store

PayPal is the faster, more secure way to pay online. It lets you pay for your favorite things at millions of online stores in the U.S. and across 203 global markets—all without the hassle of converting currency.

  • PayPal is convenient – all your payment information is stored on your account so you don’t have to enter card details every time you pay.

  • Your financial details and transactions are encrypted and monitored to help prevent fraud and identity theft. If you are concerned something might have gone wrong on your account, simply report it to PayPal and it will handle any unauthorized transactions.

  • PayPal says there are regular updates to its systems to help block external threats.

  • If your eligible PayPal purchase doesn’t arrive or is significantly different to the seller’s description, you have Buyer Protection. According to PayPal, it can resolve any problems for you.

  • If you link a rewards credit card to your PayPal account, you can still redeem points with most cards on PayPal purchases. Using a credit card in PayPal is generally a good idea, anyway, because you gain an extra layer of protection with your credit card’s fraud protection.

    You can read more about Paypal and signup for an account to pay for your coil at https://www.paypal.com/

    We can only accept Paypal payments from personal Paypal accounts, if you have a business account Paypal will tell you the transaction can not be processed.  You'll need to use a personal account to pay for your coil.

How are the X-Coils shipped?

Shipping in difficult times like a worldwide pandemic can be very difficult, at X-coils we tested various methods of shipping and discovered DHL is by far the most reliable and fastest option to ship our coils worldwide.

We have included the cost of DHL Shipping into the cost listed of our coils in the online store, this solves any confusion with the pricing of the coils being delivered to different locations and ensures you know the price you will pay for your coil including delivery.

DHL also offer very detailed tracking whereby you're able to watch your parcel along its journey to your door, they can even send you an email or SMS message at every major step along the way.  We will provide you with a DHL tracking number as soon as we ship your coil.

We never have customs issues with DHL shipments. To date, we've shipped many parcels and never once had a lost parcel or trouble with shipping.  DHL has been very reliable not only for delivery but also for speed during these difficult times for shipping companies with the Covid 19 virus and flight difficulties with closed borders and restricted flights.  Typically coils take two weeks to transit from us to your country, with some countries even quicker.


Remember, you can call DHL with the number supplied on their website for your local country at any time with questions, if you’re in Australia you can contact them on 13 14 06 any time to seek clarification about the tracking status of your order. DHL operators answer all calls immediately.  You can also track your coil online at https://www.dhl.com/global-en/home/tracking.html

Many people have contacted us regarding what some of the tracking notifications mean, here are typical DHL Express tracking status notifications explained:


Shipment information received


X-coils has printed your shipping label and your parcel is sitting in a stack awaiting pickup by the DHL courier.


Shipment picked up


Your parcel has been picked up by the DHL driver.

Customs status updated


Customs have processed your parcel. Click the red "further detail" link on the tracking page to see any relevant information about the customs process.  DHL Needs further information from the importer


Typically, this status will be automatically cleared and you don't need to provide any further information. In very rare cases, DHL will contact you via phone or email if they need information, but the status usually just clears automatically and the parcel is delivered. You do not need to contact us or DHL if you see this tracking status.


Shipment has been given a release by Customs


Customs have inspected your parcel and cleared it for delivery.


Departed Facility in **********

Your coil is on a flight to it’s next stop in the journey.


Arrived at sort Facility in **********


Your coil has arrived at a sort facility and will be sorted for the next step in its journey to your door.


Processed at ************


Your parcel has been scanned at a sort facility, you will see this often on its route.


Shipment on hold


Your parcel is in a holding area with thousands of other parcels waiting to be moved to a different part of DHL's delivery network. This is completely normal, and doesn't affect the speed at which your parcel is delivered. Almost every single DHL parcel will show this status at one point or another, it's nothing to worry about and you do not need to contact us or DHL about it.


Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery


Your parcel has been cleared for delivery, and the only thing that might interrupt it is if customs decide to arbitrarily pull your parcel out of the queue for further inspection. This almost never happens, and if it does you don't need to do anything and you don't need to contact us or DHL about it, customs will clear the parcel shortly afterwards.

Adapter information for the Z-7K

The Z-7K coils require an adapter to run on your 7000 detector, If you don’t have an adapter already one will need made by removing the end plug from your existing 14” or 19” coil and making an adapter out of it to allow your X-coils to plug in to your detector.  You can then put a standard plug end back onto your original coil so it can also be used off the adapter.

We highly recommend you have your adapter professionally made by an electronics technician and in some countries can offer you details of technicians that can make an adapter for you, for example a technician in Australia has made a large number of adapters for our customers and we can provide our Australian customers his details.  Feel free to contact us for more information.

The X-Coils for Pulse Induction (PI) detectors do not require an adapter to run on common Pulse Induction detectors.  The PI Coils do not suit the 7000, 6000 or the 2300.

 

Z-7K Adapter

This is a photo of an adapter required for our Z-7K coils range.

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